How do you encourage your customers to pay their overdue accounts?
submitted by Walter Seznick

Sanele Yalo

You send them regular reminders and also give them discounts for early payments.

srsn_steed

I send polite reminder emails a few days before the due date, then follow up with a call if the invoice remains unpaid. Sometimes offering a small discount helps speed up the payment.

from_memory

You can implement a structured follow-up process with friendly reminder notices. Something like a 10-day, 30-day, and 60-day reminder.

Also, try offering flexible payment options. Having a different option might just motivate them to settle up.

DaFrogFromWisconsin

I think it's good to send reminders and maybe give some incentive, like a discount, to encourage customers to pay their overdue bills.

The best way is to avoid it in the first place though. Put deterrents in place, like fees. Just make sure they are aware of those fees first, so it doesn't have to turn into a legal battle.

Just Geddit

Try to be friendly and understanding. Not everyone is purposely evading paying the bill. Emails are easily lost of overlooked. I do it all the time when I'm not ready to reply at that exact moment. Then it gets buried. In other words, if they don't respond to a couple nice emails, try giving them a call. Most people will probably want to make it right quickly after they see you are being courteous about it.